STRATEGY
Business models, positioning, customer experience.
PERSONAL ARCHIVE / ONLINE
HELLO,
WORLD_
A work in progress by Ganzelin Jiang.
Digital management, strategy, data, and the stories collected between places. A personal corner of the internet — part portfolio, part field notes, part map.
profile.exev1.0
// loading user profile...
> whoami
Ganzelin Jiang
> current_focus
Digital Management / Strategy
> toolkit --list
RESEARCHDATASTORYTELLINGOPERATIONS
> _
SESSION ACTIVE● LOCAL BUILD
01 / PROFILE
ABOUT ME
USER PROFILE / SUMMARY
Curious by default.
Cross-functional by design.
I’m a digital management graduate student with an international affairs background and experience across operations, compliance, and cross-cultural teams. I’m interested in how organizations turn customer insight, data, and technology into better decisions.
This site is a living archive for work, experiments, notes, and places I’ve been.
GZJ — end of summary
OPERATIONS
Process design, team coordination, execution.
DATA
Excel, SQL fundamentals, Python in progress.
STORYTELLING
Photography, video, social content, communication.
02 / EXPERIENCE
WORK LOG
OPERATIONS / NIGERIA
Service Operations & KYB
OPERATIONSCoordinated KYB/KYC operations, team training, SOP development, performance tracking, and cross-functional communication in a fast-moving market.
PROCESS DESIGNTEAM ENABLEMENTRISK CONTROLS
BANKING / NANJING
Comprehensive Management Intern
BANKINGSupported KYB, KYC, AML and counter-terrorist financing workflows, alongside marketing materials and outreach activities.
COMPLIANCERESEARCHCOORDINATION
03 / SELECTED WORK
PROJECT FILES
DATA → DECISIONS
CASE FILE 001 · CUSTOMER EXPERIENCE
From Signals to Strategy
Exploring how customer behaviour, journey friction, and data can inform better digital experiences.
RESEARCH / ANALYSIS↗
{ }SYSTEMS / PROCESS$ map_workflow
$ remove_friction
$ measure_impact_
$ remove_friction
$ measure_impact_
CASE FILE 002 · OPERATIONS
Workflow Thinking
Mapping handoffs, identifying bottlenecks, and turning process observations into practical improvements.
OPERATIONS / DESIGN↗
FIELD NOTESObserve.Connect.Reframe.Test.
IDEAS IN MOTIONCASE FILE 003 · LEARNING
Notes in Progress
A growing collection of frameworks, case reflections, and questions worth returning to.
STRATEGY / LEARNING↗
PROJECTS ARE EDITABLE PLACEHOLDERS — REPLACE THESE WITH YOUR OWN WORK WHEN READY.
04 / FIELD NOTES
TRAVEL LOG
A map of places, photographs, and moments. Only records explicitly approved for publication appear here.
PUBLISHED RECORDS0 LOCATIONS
WORLD / MEMORY INDEXPUBLIC VIEW ●
MAP DATA © OPENSTREETMAP / CARTOCONNECT SUPABASE TO LOAD RECORDS
NO PUBLIC RECORDS YET
Once Supabase is connected, approved travel memories will appear here.
05 / TRANSMISSION
GET IN TOUCH
OPEN CHANNEL
Have a good question
or an interesting idea?
Reach out for collaboration, conversation, or a useful exchange of perspectives.
Replace hello@example.com with your preferred contact address.